Refund Policy

Refund Policy

Thank you for shopping at AiluxyHair,

If you are not satisfied with your purchase, let us help you. We are here for that.

Please notify us by email at perruque@ailuxyhair.fr before returning and provide your order number. Unauthorized returns will not be accepted.

Please note that all merchandise must be unworn, unwashed, with original lace (uncut), original texture (undispersed), and still have the original packaging and gifts attached, otherwise we will not be able to refund you.

Please note:

1). If the return is caused by you, the customer. You will be responsible for the shipping costs associated with returning your item. Shipping and insurance costs (if applicable) vary depending on the express company you choose. In case of omission or omissions on our part, the customer will not pay shipping fees or restocking fees.

2). Returned merchandise must be unworn, unwashed, uncut, and unstyliized (with the exception of makeup stains, deodorant, or wear) with gifts and product packaging attached. If merchandise is defective, please notify us by email within 30 days of receipt. If not reported, we will not issue a credit. If you have received an incorrect item, please contact us upon receipt of your package. Email: perruque@ailuxyhair.fr

3). Customers will pay a maximum of once for shipping costs (this includes returns); no restocking will be charged to consumers for product returns. If the return is due to buyer's problem. We do not provide return shipping labels. Restocking fees will be charged on orders refused by the customer upon delivery or returned due to an "undeliverable" address. Upon delivery, unauthorized rejection is not permitted, and the cost of unauthorized rejection/return will be borne by the buyer.

Refund:

1). If the return is due to our problems (such as: incorrect products, product quality problem), we will give you a full refund;

2). If you request a return for personal reasons (such as: don't like / don't want, order a wrong product / size), in this case, we will deduct $20 from your refund for the loss during transportation and handling, and you must contact us for the return within one month of receipt.

3). After receiving and inspecting your return, we will send you an email to inform you of the acceptance of your return and the approval or refusal of your refund. If the return request is accepted, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days. If you no longer use the original card, please contact us in advance.

4). If you have any problems with the order / products / payment, please contact us without delay. If you return items for no reason or without prior notice, we will not ensure your full refund in accordance with the policy.

Cancellation:

You can cancel your order within 2 hours by phone 0086 18502096195 or by customer service email perruque@ailuxyhair.fr. We would not be able to successfully cancel your order two hours after your order. We accept order cancellation before shipping. If the order is successfully canceled, you will receive a full refund. If the product has already been shipped, we will not be able to modify/cancel it for you.

Rights reserved by us:

We reserve the right to define and limit, refuse and/or reject returns at any time due to:

1). A history of irregular or excessive returns;

2). A history of irregular or excessive returns involving worn, altered, bleached, damaged, or missing items.

3). Potential fraudulent or criminal activity.

Incorrect items sent to us will be considered upon receipt. An excessive number of returns may result in order failure. Excessive returns may be considered fraudulent activity. In this case, we will contact you to find a solution and resolve the issue.