Delivery Information
Delivery time: Delivery takes 4-15 days, depending on the distance and transit from CHINA to your COUNTRY.
For wigs already in France, free delivery by post in EUROPE, 2-3 days delivery, 0€ VAT.
For wigs shipped from China, 3-5 days delivery, customs fees are not included in the order.
Canada-USA-England Free delivery 6-7 days.
€10 Shipping Martinique - Guadeloupe - French Guiana 7-10 days.
Shipping Methods:Ailuxy Hair FR uses reliable carriers such as FedEx, DHL, La Poste, GLS for worldwide shipping.
Total Delivery Time:Total Delivery Time = processing time + shipping time.
Processing TimeAfter placing an order, it usually takes 1 business day to process your shipment. If there are any issues with your shipping information, we will contact you within 24 hours.
Shipping Time and Cost:Shipping time and costs may vary due to unforeseen factors such as bad weather, public holidays, or other unexpected events. We appreciate your understanding for any inconvenience caused.
| Country/Region | Estimated Time | Shipping Cost |
|---|---|---|
| France | 3-5 business days | Free |
| Italy | 3-5 business days | Free |
| Belgium | 3-5 business days | Free |
| Germany | 3-5 business days | Free |
| Martinique | 7-10 business days | €10 |
| Guadeloupe | 7-10 business days | €10 |
| French Guiana | 7-10 business days | €10 |
| Africa | 10-15 business days | €20 |
1.If customs duties are imposed in the recipient's country/region, the taxes will be paid by the customer.
2.Fees incurred due to delivery delay or address change by the buyer are the responsibility of the buyer.
3.The buyer must pay the fees incurred due to the cancellation or return of the order by the buyer midway for personal reasons.
About Shipping Insurance Fees1.You can purchase shipping insurance fees to get faster reshipment and refund if your package is lost, stolen, damaged in transit with a courier within 30 days.
2.If your order is refunded before shipment, the insurance cost will be refunded to your original payment account. In other cases, the insurance cost may not be refunded.
Additional Notes1.Local logistics deliver packages on business days (Monday to Friday). Therefore, to ensure your package is delivered safely and on time, please provide your shipping address where you can receive the package on a business day. Please make sure your phone is on, as the sender may contact you by phone.
2.Some shipping services may need the customer's signature to complete the delivery. If we ship the package to your delivery address and someone signs for it, we will not be responsible for any loss or theft of the package. Therefore, please make sure that you or an authorized person are at the delivery address.
