How can we help you?
1. AiLuxy Account Management
1. Login: To log in to your member account, please click the "Login" button in the upper right corner of our website and enter your registered email address and password.
2. Forgotten password: If you have forgotten your password, please click the "Forgot password" link to reset it.
1. Please double-check if you have successfully registered your account. If not, you can click "Register" to sign up using your email address and log in to your account.
2. Please ensure you have entered the correct email address or password. If you have forgotten your password, please click the "Forgot password" link to reset it.
We are sorry to hear that you wish to delete your account. Before continuing, please confirm that you are sure you want to delete your account, otherwise you may lose your points and membership benefits. If so, you can contact us via chat/email and our customer service will assist you.
2. Product-related
2.1 Materials and product customization
Our wigs are made from 100% human hair. Consider the following methods to determine if a wig is made from real human hair:
① Take a small strand of hair from the wig and burn it with a lighter. Human hair smells like burnt protein. If you rub burnt hair between your fingers, it will turn into ash.
② Take a strand of hair and slide your fingers from the roots to the ends, and you will feel the hair become smooth. Then, when you run your fingers in the opposite direction, from the ends to the roots of your hair, your hair will feel dry and less smooth.